Refunds & cancellation

Check platform compatibility, device count and validity before paying. An unpaid purchase request does not activate a licence. If payment has been made, contact Support with your order ID and transaction reference to request cancellation or report a problem. Duplicate payments, non-delivery of a purchased licence, material defects and services that do not match the agreed description will be investigated and resolved through correction, replacement or refund, as appropriate and as required by law. For other cancellation requests, please submit the request within 7 days from payment. Activated or used digital licences are reviewed according to the issue and applicable rights; activation alone does not remove statutory remedies. This policy does not impose a blanket no-refund rule. We aim to acknowledge complaints within 48 hours and resolve them within one month. Once a refund is approved, we aim to initiate it within 7 business days using the original payment route where possible. Bank processing times may vary. We will confirm the outcome and any related licence change. Refunds are handled manually; entering a refund record in this portal does not itself transfer money. Renewals are not automatically debited, and cancelling future use does not trigger an automatic refund. Nothing in this policy limits mandatory consumer rights. Grievance contact : info.aurexiongis@gmail.com